Your Username is your ZipCash USER Id.

You can use this service at any of ZipCash's accredited merchants. You can buy movie & flight tickets, send flowers & gifts, pay for your bills & subscriptions or buy great local deals of your favorite restaurant or retail store, even without having a credit or debit card. You can also topup prepaid mobile talktime or buy a Tata Sky recharge instantly using ZipCash. Buy gift vouchers of your favourite stores at a discount using ZipCash at www.zipcash.in

You need to register with ZipCash and create a ZipCash User Id. You also need to attach a mobile number with this ZipCash User Id. This mobile number will be used for authentication and to receive SMS alerts.

All you need to have is a mobile phone which can send and receive SMS. The most basic of mobile phones can be used to buy ZipCash coupons and then use these coupons to make payments. It does not matter which mobile operator you use or whether your mobile account is prepaid or postpaid. As long as you can send and receive SMS, you can use ZipCash. If you have access to the internet, you can use also transact using ZipCash coupons on the ZipCash website at http://www.zipcash.in. You will continue to have your cellphone handy though, as each transaction made through the ZipCash website will need to be authenticated by an SMS that will be sent to your mobile phone.

All you need to have is a mobile phone which can send and receive SMS. The most basic of mobile phones can be used to buy ZipCash coupons and then use these coupons to make payments. It does not matter which mobile operator you use or whether your mobile account is prepaid or postpaid. As long as you can send and receive SMS, you can use ZipCash.

You will instantly receive a reply SMS confirming your registration and your unique Username and PIN. Now you need to submit KYC documents before you will be allowed to load money into your ZipCash account.

Please write to care@zipcash.in for queries on the KYC process.

You can change the PIN as often as you like either on the ZipCash website, or by SMS.
Send an SMS in the format:
zip cp (old PIN) (new PIN) to 56767. So if your old PIN is abcd and you want to change it to wxyz, send SMS in below format to 56767:
zip cp abcd wxyz

Using ZipCash is possibly as secure as payments can get for multiple reasons:
- Every transaction has to be authorized by your PIN which is known only to you
- The PIN needs to be sent from your very mobile number and not some other thereby ensuring that you are the one authorizing the transaction
- Incoming bills have a unique number, and you need to enter the unique bill number AND your PIN to complete the transaction.
All online transactions need an authentication code to be entered. This authentication code is sent to the mobile number associated with your ZipCash account. Your transaction will not be completed without entering this authentication code on the ZipCash payment gateway.

Unless someone knows your ZipCash PIN, there’s no way your lost or stolen phone can be misused for payments. We recommend that you do not store your PIN in your mobile or sent items. Also, just incase you lose your mobile, the first thing you would do is call your operator and get the SIM deactivated. Once this is done, the phone is not capable of making payments in any case. You can also login to the ZipCash website and suspend all ZipCash transactions. When your phone is reactivated, you can reactivate your ZipCash transactions, or transfer your coupon balance to your new mobile number.

Absolutely. You choose your PIN and change it as often as you like, no one will ever know it.

ZipCash systems are highly secure and automated. All transactions happen through secure links and servers with no possibility of information leakage and without any human involvement.

You can always view your transaction history on our website, http://www.zipcash.in
You can also request a history of the last 5 transactions by SMSing the below command to 56767:
ZIP HISTORY

No, one mobile number can be linked to only one ZipCash Id.

The physical coupon (scratch card) will expire on the printed Expiry Date. That is, you have to use the scratch card before the printed Expiry Date. However, once you have reloaded your Account, the amount expires 6 months from the date of reloading.
In case you have received the amount from brands or corporates, the validity of such amount is One year.

ZipCash is only a payment mechanism. ZipCash does not offer any guarantee or warranty on products or services purchased using ZipCash. Any disputes would have to be directly resolved with the merchant to whom you made payment. However, if the merchant agrees to refund your amount, the same will be credited back to your ZipCash account.

Yes. You can change your Username by going to Manage Account \ Update Profile option in the website.

Please email us your old and new mobile number at operations@zipcash.in along with your ZipCash Username. We will guide you through the process.

In case you lose your PIN, SMS:
ZIP RESET
To 56767

ZipCash has strong anti-spamming guidelines to ensure that your mobile number is never shared for any marketing purposes unless opted for by you. However, ZipCash may keep you informed of special offers and promotions of their partners on a timely basis.

In case of any additional queries or concerns you can always contact ZipCash via email on help@zipcash.in,care@zipcash.in or call ZipCare on 022-66720000

With effect from October 11th, 2017, the permissible balance in the minimum KYC prepaid payment instruments has been reduced from INR 20,000/- to INR 10,000/-. You will be provided with a one- time option to transfer your PPI balance to a bank account (without payment of any transfer charges). Also, the maximum total amount that can be reloaded in your PPI, in a financial year, cannot exceed INR 1,00,000/-. Please note that you cannot create more than one wallet account with the same KYC details.

If you haven’t used your wallet account for any financial transactions continuously for a period of 12 months, your wallet account shall be made inactive. We will however provide notice to you before taking such action. Please check our website/App for further updates. You can also read further details about the changes in law on the RBI website.

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